Details on scheduled maintenance can be obtained by contacting the office [email protected]
Emergency Contact
In an emergency, call us on 01702-748923
Gas Leaks
If you smell gas call the National Gas Emergency Service on 0800 111 999.
Water Leaks
To report a leak outside your property boundary, call Thames Water on 0800 714 614.
Power Cut
To report a power cut, call UK Power Networks on 105 or 0800 3163 105.
General Maintenance Information
Depending on the type of property on our books, we may carry out weekly cleaning, quarterly inspections and annual maintenance. Any such appointments will be pre agreed between Armson property and the tenant to ensure harmonised working.
You can expect for a booking to made at a preferred time slot for the tenant, and one of our team or a contractor to maintain a social distance with ID and branded uniforms.
Occasionally repairs may be required in your home or workplace.
Please be aware that you may be responsible for some of these repairs.
We are responsible for looking after the structure of buildings and communal areas.
You are responsible for your making sure you have home contents insurance
Examples of what you, and what we may be responsible for
Kitchen
What you are responsible for:
Looking after its condition
connecting and repairing your own appliances i.e., washing machines, cookers and other white goods
clearing blocked sinks
repairing damaged kitchen worktops, where the damage is caused by you
Changing fluorescent light tubes and starters.
We will:
replace tap washers
repair trip hazards to the kitchen flooring we have provided
replace detached or snapped unit hinges, drawer fronts, runners and backs
replace kitchen units, worktops and seals
replace sealant around your kitchen sink
fix or replace extractor fans, pull cords and cooker ventilation hoods if installed by us
repair electrical sockets and isolator switches
fix and replace cupboard and drawer handles
Tighten loose hinges, drawer fronts, runners and backs.
Bathroom & Toilet
What you are responsible for:
keeping the bathroom and toilet in good condition
containing leaks and preventing water damage
clearing a blocked flush toilet, sink, bath and hand basin
replacing the toilet seat lid and hinges
replacing bath and sink plugs, chains and general cleaning
descaling or replacing shower heads and hoses
replacing accessories such as mirrors, rails/curtains, riser rods, toilet roll holders, towel rails and cabinets
repairing or replacing WC and bathroom door locks
replacing light bulbs.
We will:
attend to and repair leaks
repair or replace basin and bath taps
repair or replace showers that we have installed
repair or replace toilet flushing mechanisms
repair or replace shaver points
repair or replace extractor fans and pull cords
repair or replace leaking or dripping taps (including mixers) to wash hand basin, bath and sinks
repair or replace sealant around bath, shower unit and wash basin.
All Rooms
What you are responsible for:
keeping all rooms clean and in good condition
redecorating i.e., painting and wallpaper – decoration must be pre-approved by Armson Property
preventing condensation, treating and cleaning mold
reporting a crime reference when reporting repairs caused by vandalism i.e., smashed windows
We will:
repair large cracks and severely crumbling surfaces
repair penetrative and rising damp
complete major structural repairs
repair handrails and banisters for stairs.
Heating & Water
What you are responsible for:
giving us access for a gas service every year if there is a gas supply to your home
reporting a gas leak to The National Grid by calling 0800 111 999
contacting Thames Water if you have problems with your water supply
clearing drain and waste pipe blockages
Reporting problems with lateral drains and private and shared sewers to your water or sewage company.
We will:
repair your heating system if it breaks down
repair or replace radiators and storage heaters
fix water leaks from your heating system and tanks
fix leaking pipework
fix storage tanks and water cylinders
clear the stack in blocks if there is a blockage
repair or replace cracked or collapsed drains that are not the water or sewage company’s responsibility
Electrics
What you are responsible for:
replacing light bulbs and tubes in your own home
replacing batteries and fuses
replacing TV aerials (unless communal)
changing batteries in smoke alarms and carbon monoxide detectors
testing and maintaining smoke and carbon monoxide alarms which you have fitted
your own appliances and testing that they’re not causing other electrical problems
reporting faults with utility meters to utility suppliers
arranging for a qualified person to connect and repair your appliances
Allowing access for electrical testing.
We will:
repair or replace mains, fuses and power plug sockets in your home
repair or replace faulty light fittings and switches
repair or replace extractor fans and pull cords
repair or replace hard-wired doorbells
repair or replace hard-wired and battery smoke and carbon monoxide detectors
repair electrical hazards such as exposed or sparking wires and system shortages.
Doors and Windows
What you are responsible for:
keeping the doors and windows in good condition, and wiping away moisture
ventilating your home and preventing condensation
arranging access to your home, if you are locked out or have lost your keys
repairing or replacing door chains, door numbers and secondary locks
keeping internal doors, handles and latches in good condition
oiling catches and hinges
replacing broken glass, where you caused the damage
weather strips to external doors and draught excluders
Maintaining doors, i.e., not installing spy holes, cat flaps or letter boxes.
We will:
repair or replace unsecure external doors, frames and panels
repair or replace fire doors due to wear and tear
repair or replace windows that do not open or close.
Gardens
What you are responsible for:
keeping your garden tidy and carrying out any tree works in your garden
weeding paths, paving and driveways
maintaining, repairing and replacing garden fences, dividing fences between you and your neighbor and gates, repairing any defective ironmongery, catches and bolts
We will:
repair any boundary fence that borders on a public area only
take action when there is a significant health and safety issue
repair trip hazards in paths, paving and driveways
repair or replace unsafe garden walls and brick sheds
repair or replace roofs, chimneys, guttering and downpipes
remove Japanese knotweed
Carry out work to trees where they are dead, diseased or dangerous.
Pests
What you are responsible for:
keeping the inside of your home clean and disposing of rubbish appropriately to avoid attracting pests
treating mice and other pests within your home (i.e., rats, ants, cockroaches and silverfish)
Reporting any bees or wasps’ nests to your local council.
We will:
Treat pests that are a communal problem and carry out pest proofing.
Emergency Repairs
We will attend and complete or make safe emergency repairs within 24 hours. Any follow up work will be raised as a new job and dealt with in line with our routine repair process.
Burst pipes, flooding or a serious water leak inside your home (if the problem is outside the boundary of your property, please contact your water supplier)
Blocked drains that need immediate attention
Total loss of electricity, gas or water
A gas leak or a carbon monoxide incident
A potentially hazardous electrical fault
Making a property secure, for example after break-in, or a broken front door or unsecure communal entrance doors to blocks
Making safe window glazing
Complete loss of heating or hot water
Failure of warden call system
Smoke detector not working (not including batteries)
Lift breakdown
A fire
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